Privacy Policy

Introduction

This Privacy Policy describes how My Tee Times Sdn Bhd (Company No.1332899-M) of Suite 601-602, Level 6, Bangunan Ang, No. 1, Jalan Jeram, Taman Tasek, 80200 Johor Bahru, Johor ("MTTSB", "we," "us," "our") collects, uses, and shares information about you when you visit and interact on our website (mobile and desktop) and mobile app (collectively, "Site") or other means connected to the Sites (such as contacting our customer service team via chat or email).

Below is a summary of our privacy practices.

i.

Collection

We may collect information about you, such as your name, phone number, email address, and credit card details through your use of the Site.

 

ii.

Use

We may use your information to provide the requested services, maintain and improve the Site, and send you marketing communications.

 

iii.

Mobile Devices

We may send you push notifications with information about your bookings and our offers.

 

iv.

Sharing

We may share your information with suppliers, service providers, and our affiliates.

 

v.

Cookies

We may use cookies and similar technologies to help provide our Site, understand and customize your preferences, and display relevant advertising.

 

vi.

Opting out of Marketing Emails

You may opt-out of our email marketing communications by using the unsubscribe link in our marketing emails or by changing your account settings.

 

vii.

Security

We maintain reasonable security measures to protect your information and require our service providers to do the same.

 

viii.

Updates to Privacy Policy

We will notify you of any material changes by posting the updated version of this Privacy Policy.

ix.

Third Party Links

We may provide links to Third Party Websites that are not owned or controlled by us, and are governed by separate user terms and privacy statements.

 

1. Information We Collect

We collect information about you that you provide to us when using the Site, such as your name, address, phone number, credit card details, e-mail address, and bookings vide the Site and your MTTSB account password for tee times bookings.

By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

If you need to get in touch with our customer support team, or reach out to us through other means (such as through social media, or communicating with your accommodation through us), we will collect information from you there too.

Where required by law, we rely on the following legal bases to process personal information:

  1. Necessity to Perform Contract with You - we need to process your information in order to provide our booking services to you, answer questions and requests from you, and provide customer support;
  2. Our Legitimate Interests - we process your information for security and safety; to detect and prevent fraud; to protect and defend the rights or property of others, or our own rights and interests; to customize and provide our booking travel services to you; and to respond to lawful requests, court orders, and legal process;
  3. Compliance with Legal Obligations - we need to process your information to comply with relevant laws and regulatory requirements;
  4. Consent for Direct Marketing Communications and Non-Essential Cookies - we rely on your consent to send direct marketing and to use/allow non-essential cookies. You can unsubscribe from direct marketing at any time by following the instructions set out; and
  5. Protect Vital Interest - we may need to process your information in case of emergency involving an individual's life or health.

 

2. How We Use the Information We Collect

We may use information collected through the Site to:

  1. Provide you with the requested services, such as creating a user account, processing and confirming your booking, and communicating with you about services requested (e.g., pre-booking or post booking chat support (excluding credit card number), special request, cancellations, rewards;
  2. Send you email marketing communications about products and services that may be relevant to you;
  3. Conduct surveys or provide you with information about our services on our Site or on other websites you may visit;
  4. Maintain and improve the Site, tailor the user experience, and for internal training;
  5. Protect the security of you and the Site;
  6. Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands;
  7. When you make a booking on one of our business partners’ websites or apps, we may also receive certain information such as your name and booking information, including the accommodation reserved, in order to process your booking and identify which channel your booking has originated from;
  8. During calls with our customer support team, live listening may be done or calls may be recorded for quality and reference purposes which includes the usage of the recordings for the handling of claims, training and fraud detection purposes. If you would prefer that your call was not recorded, you can opt out by stating this, or by hanging up. Call recordings are kept for a limited amount of time and automatically deleted thereafter, unless MTTSB has a legitimate interest to keep such recording for a longer period, including for fraud investigation and legal purposes;
  9. If you have not finalized a booking online, we may send you a reminder to continue with your booking. We believe that this additional service is useful to you because it allows you to carry on with a booking without having to search for the accommodation again or fill in all the booking details from scratch. You may opt-out of receiving these reminders;

 

3. Communications on the Site

We offer you various means to communicate about golf courses and existing bookings, directing the communications through the Site. You can contact us with questions about your booking via the Site, and via other channels that we may make available.

We may access communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you or, the golf clubs, us, or others. Note, all communications sent or received using the Site’s communication tools will be received and stored by us. Business partners through whose platform you made the booking and the relevant golf club may choose to communicate with you directly via email or other channels that we do not control.

 

4. Mobile Devices

With your consent, we may send you push notifications with information about your booking, potential bookings, or as part of any MTTSB programs that you participate in, including coupons. You may grant us access to your location information or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information.

 

5. Sharing Your Information

In connection with your visit to our Site and use of our services, we may share your information as follows:

Third Party Service Providers who provide data processing services to us (for example web hosting), or who otherwise process personal information for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our third party service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.

Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our Sites. You can tell when a third-party business partner is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we will on occasion share your personal information with those partners. An example of a business partner would be a third-party loyalty program that you will earn points for, through a booking.

Our Affiliated Group Companies - our affiliated (group) companies' employees who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.

Where Required or Permitted by Law - such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of MTTSB, our users, or others.

Business Reorganization - such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.

We provide appropriate protections for such sharing as required by applicable law to prohibit third parties from using your information for their own purposes, and to address the security and confidentiality of your information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your information to third parties without your consent.

We will retain your information for the period necessary to fulfil the purposes outlined in this Privacy Policy and internal company policies. When MTTSB no longer needs to use your information, we will remove your information from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it, unless we need to keep your information to carry out corporate tasks and achieve our business objectives or to comply with applicable legal or regulatory obligations.

 

6. Disclosure / Transfer of Information

We will maintain the confidentiality of your information, but may provide or transfer your information to third parties as detailed above under "Sharing Your Information," which may include transferring your information to persons to whom we are required to make disclosures to under applicable law within or outside China.

 

7. Cookies

Our Site uses and allows third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces ("APIs"), and other technologies (collectively, "Cookies") on our Site that collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the Site to you, such as to keep you logged in while your visit our Site, while other Cookies are used to provide you with a better user experience, such as:

 

8. Interest Based Advertising

We may also allow certain third parties to place Cookies on our Site in order to collect information about your online activities on our Site (e.g., pages visited on the Site and searches you performed) and over time and across different websites you may visit. This information is used to provide advertising tailored to your interests from us (via email, on our Site, and on other websites) and by third parties on other websites you may visit, also known as interest based advertising, and to analyze the effectiveness of such interest based advertising. We may also share one-way hashed information with third party partners (e.g., Facebook) who may combine hashed information with other identifiers in order to serve custom MTTSB advertisements on other websites or mobile apps based on your prior visits to the Site. MTTSB neither supports nor endorses the goals, causes, or statements of any websites or mobile apps that display our advertisements.

 

9. Opting Out of Marketing Communications from Us

You can opt out of receiving marketing communications from us at any time by using the "Unsubscribe" link in each newsletter or communication, or through your MTTSB account (if you've created one) - the email subscriptions settings is under "Profile".

 

10. Facebook

MTTSB only retrieve user email, first name and last name if the user logs in via Facebook. We will not share or post any content on behaviour of the user to their Facebook. To remove MTT app from your Facebook account, kindly go to [Settings -> Apps and websites -> My Tee Times] and click "Remove App".

 

11. Protecting Your Information

We maintain reasonable physical, electronic, and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. We use Secure Socket Layer technology to encrypt credit card information during transit. Through your personal account, you also have the ability to save credit card details for faster future bookings and payments. Your card details are encrypted and you can always log in to your personal account to delete, edit, or add certain credit card details. For security reasons, the number cannot be edited (but the card details can be deleted). When viewing card details, only the last 4 digits of the number will be visible. Please note that we will store the last 4 digits of your credit card securely upon any booking made (this is required to manage any refund requests for that booking).

 

12. Data Retention

We will retain your information for the period necessary to fulfil the purposes outlined in this Privacy Policy and internal company policies. When MTTSB no longer needs to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the information is required to carry out corporate tasks and achieve our business objectives – remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.

 

13. How You Can Access or Change Your Information

You can easily correct your account name, the booking holder name (subject to the cancellation policy attached to the booking) and contact number at any time by signing in to your account on the website. Alternatively, please contact our Customer Support team via email at privacy@myteetimes.my to exercise any of the following rights:

Access: You are entitled at any time to obtain information about your personal information that we store, in accordance with applicable law and without any fee. However, in exceptional cases we ask you to pay reasonable fees before we provide the information if permitted by applicable law.

Rectification: You may request that we rectify any of your personal information that is incomplete or incorrect.

Deletion: You may request that we delete your account.

Restrictions of Processing: You may ask us to cease processing of your personal information for example if you have objected to the processing and the existence of legitimate grounds is still under consideration.

Objection: You may object, at any time, to your personal information being processed for direct marketing purposes.

Right to Revoke Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn.

Data Portability: If applicable, you may request us to send you your personal information which we store, in a commonly used and machine readable format which shall be decided at our sole discretion.

To protect your privacy and security, we will verify your identity before responding to such request, and your request will be answered within a reasonable timeframe.We may not be able to allow you to access certain personal information in some cases e.g. if your personal information is connected with personal information of other persons, or for legal reasons. In such cases, we will provide you with an explanation why you cannot obtain this information. We may also deny your request for deletion or rectification of your personal information due to statutory provisions, especially those affecting our accounting processes, processing of claims, for fraud detection or prevention purposes, and mandatory data retention, which may prohibit deletion or anonymization.

 

14. Updates to Privacy Policy

On occasion, MTTSB may revise this Privacy Policy to reflect changes in the law, our information collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. MTTSB will also prominently post such material changes prior to implementing the change, and ask for your consent if required by law.

 

15. Links to Third Party Websites

We may provide links to other websites that are not owned or operated by us ("Third Party Websites"). When you use a link online to visit a Third Party Website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked Third Party Website before providing any information on that website.

 

16. Language

This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

 

17. Terms of Use

Please review the MTTSB Terms of Use for more details on using our Site. This Privacy Policy forms an integral part of our Terms of Use.

 

18. Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our MTTSB Data Governance Officer by email at privacy@myteetimes.my, phone at +6010 666 5149 or by sending a registered letter to the address at:

MY TEE TIMES SDN BHD
Suite 601-602, Level 6
Bangunan Ang, No. 1, Jalan Jeram
Taman Tasek
80200 Johor Bahru, Johor