Terms & Conditions

1. Scope of our Services

A. Tee Time Booking

Through the My Tee Times App (“the MTT App”), My Tee Times Sdn Bhd (“MTTSB”) provides a platform through which you can browse different golf courses listed therein and make bookings of tee times with the relevant Golf Club.

By making a booking through the App, you make an offer to book a tee time at the price listed and upon such other terms and conditions stated on the App. This shall become a binding contract formed in Malaysia pursuant to the Terms of Use when such booking is confirmed by the MTT App. You will receive proof of the confirmed booking via an e-mail confirmation. We reserve the right to reject bookings as set out below.

When rendering our services, the information that we disclose about golf courses is based on the information provided to us by the relevant Golf Club. The respective Golf Club remains responsible at all times for the accuracy, completeness and correctness of the golf course listed on the MTT App. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact with the relevant Golf Club.

The MTT App does not constitute and should not be regarded as a recommendation or endorsement of any of the golf courses listed. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any golf course listed on the MTT App.

We reserve the right not to accept your bookings (or in exceptional cases to cancel confirmed ones) at our discretion and for whatever (legal) reason without the need to justify such refusal. We also reserve the right to bar (“blacklist”) users from the MTT App, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the MTT App under any other name or through any other user.

 

2. Use of the MTT App

As stated above, the Terms of Use form an agreement between you and MTTSB.

MTTSB grants you a limited, restricted, personal, non-transferable, non-sublicensable, revocable license to access and use the MTT App only as expressly permitted in the Terms of Use. Except for this limited license, we do not grant you any other rights or license with respect to the MTT App; any rights or licenses not expressly granted herein are reserved. The content and information on the MTT App, as well as the software and infrastructure used to provide such content and information, is proprietary to MTTSB or its suppliers and providers. You may only use the MTT App to make bona fide and legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings or any bookings in anticipation of demand. You undertake that the payment details you provide us with in making a booking are fully correct. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to MTTSB and acknowledge that MTTSB may use these details to contact you in the event that this should prove necessary. Please also consult our Privacy Policy.

 

Accordingly, as a condition of using the MTT App, you agree not to use the MTT App or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms of Use. Except with our prior written authorization, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the MTT App. In addition, you agree not to :

  1. use the MTT App or its contents for any non-authorized commercial purpose (e.g. forward distribution or resale of bookings without permission);
  2. make any speculative, false, or fraudulent booking;
  3. re-sell, use, copy, monitor, display, download or reproduce any content or information, software, products or services available on the MTT App for any commercial or competitive activity or purpose;
  4. deliver any unlawful (according to any and all applicable laws or regulations) postings to or through the MTT App, or any postings which advocate illegal activity;
  5. deliver, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, racist, discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise objectionable;
  6. deliver or provide links to, any postings containing defamatory, slanderous, false or libelous material;
  7. deliver any posting that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity; or
  8. aid or abet any of the above.

 

3. Prices, Additional Charges, Taxes and Fees, MTTSB exchange rates

Please note that, unless expressly indicated otherwise, all prices on the MTT App are for tee time bookings only, for the specified time, date and number of people.

A. Prices

We strive to have the most competitive prices and we want you to pay the lowest price possible for your golf game at the relevant golf course. 

Sometimes cheaper rates are available on the MTT App for a specific tee time at the relevant golf course, however, these rates may carry special restrictions and conditions, for example in respect of cancellation and rain check. Please check the details thoroughly for any such conditions prior to making your booking.

 

B. Additional Charges by Golf Course(s)

In addition to the booking prices, some Golf Clubs will charge mandatory service fees, surcharges, and local taxes. If we are aware of these service fees and local taxes, we will display them with your booking price. These service fees and local taxes may be collected directly from you by the Golf Clubs, in addition to the price you pay for your booking.

You will incur additional charges at the Golf Club for all services and products you use that are not included in the booking price as expressly described by the booking conditions. Charges for amenities you use and products you consume during your game at the Golf Club (for example, parking, internet access, food and drink) are not included in the booking  price unless specified.

If you are unsure or concerned about additional charges, please verify with the relevant Golf Club or Customer Service which extra fees (if any) are payable in addition to your booking.

 

C. Currency Conversion

The prices shown in MTTSB listings are based on rates set by the Golf Course(s) in their local currency.

 

4. Privacy

We respect your privacy. Please have a look at our Privacy Policy for further information.

 

5. Payment - Credit Card

For bookings with MTTSB, you authorize us to collect and process (including the collection and processing through a third party) your information required by processing service providers or the financial institution that issues your credit or debit card (“Payment Instrument”) in order to verify your identity. Personal information collected about you and that may be shared to such third parties (including to handle your transaction and/or maintain your account) is set out in our Privacy Policy.

You authorize MTTSB (or a company acting on our behalf) to charge or debit your Payment Instrument for the full price subject to the Booking conditions stated in clause 6 below. 

In order to make a booking you must be over 18 years old (or such other age at which majority is reached in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian). You undertake that the credit or debit card you are using is your own or that you are authorized to complete the booking with this card and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.

You undertake that the details you provide us with in making a booking are fully correct. MTTSB reserves the right not to accept certain Payment Instruments. MTTSB may add or remove other payment methods at its discretion. For increased convenience, MTTSB now also offers the option to have your Payment Instrument details securely stored on file. For more details, have a look at our Privacy Policy.

 

6. Booking conditions – Cancellations and No-Shows

By making a booking on our MTT App, you accept and agree to the relevant Golf Club’s booking conditions, including cancellation and no-show policies applicable to that booking, and to any additional terms and conditions of the Golf Course that may apply to your booking.

The general cancellation and no-show policy of each Golf Club is made available on the MTT App at the Golf Course information page or under “Cancellation Policy” or the like, and in the confirmation email. Please note that you may be charged for your cancellation in accordance with the Golf Course’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the Golf Course carefully prior to making your booking.

Regardless of the Golf Club’s cancellation policy, MTTSB reserves the right to charge a cancellation fee, this will be indicated on the MTT App.

If you wish to review, adjust or cancel your booking, please revert to the confirmation email and follow the instructions therein or contact Customer Service.

Many Golf Clubs have specific policies around valid golf handicaps, children, accompanying non-players and/or pets. As indicated above, you are strongly advise to check with Customer Service, the Golf Club itself or to verify the Golf Club’s policies.

 

7. Intellectual Property Rights

You may use information from the MTT App for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

We may provide hypertext links to other MTT Apps which are operated by other people. Using such a link, you acknowledge leaving the MTT App and proceeding at your own responsibility.

 

8. Reviews – Further correspondence - Rights to User Content – Other services

By completing a booking, you agree to receive confirmation messages (email, whatapps message and/or SMS), as well as an invitation email to complete our guest review form which we will promptly send to you after your game at the Golf Course, followed by one or more reminders. Completion is optional. For clarity, the confirmation and guest review communications (emails, SMS) are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe (see our Privacy Policy for more details). The completed guest review (including attachments, if any) may be uploaded onto the relevant information page on the MTT App for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the golf course/Golf Club. By posting a review and submitting content with it such as pictures, you grant MTTSB the full, perpetual, free, transferable and irrevocable rights to all submitted user content, including your name. MTTSB reserves the right to translate, edit, adjust, refuse or remove reviews at its sole discretion. You confirm you will comply with the Guest Review Guidelines. In addition, you represent and warrant that (i) you own and control all of the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the MTT App; (ii) such content is accurate and not misleading; and (iii) use and posting or other transmission of such content does not violate the Terms of Use or any applicable laws and regulations and will not violate any rights of or cause injury to any person or entity. You further grant MTTSB the right to pursue at law any person or entity that violates your or MTTSB's rights in the content by a breach of the Terms of Use. You agree you will be solely responsible for any user content you provide or submit.

Content submitted by users will be considered non-confidential and MTTSB is under no obligation to treat such content as proprietary information. Without limiting the foregoing, MTTSB reserves the right to use the content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. MTTSB is under no obligation to offer you any payment for content that you submit or the opportunity to edit, delete or otherwise modify content once it has been submitted to MTTSB. MTTSB shall have no duty to attribute authorship of content to you, and shall not be obligated to enforce any form of attribution by third parties. Please refer to the MTTSB Policies on the MTT App for more details.

If it is determined that you retain moral rights (including rights of attribution or integrity) in the content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the content by MTTSB or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the content; and (d) you forever release MTTSB , and its licensees, successors and assigns, from any claims that you could otherwise assert against MTTSB by virtue of any such moral rights.

 

9. Complaints

If you have complaints about MTTSB’s service, you can contact our Customer Service team. We will do our very best to help you. Please note that any complaints about the Golf Clubs (policies, standards, service, facilities, decoration, food, etc.) is ultimately a matter for the Golf Club itself. MTTSB will coordinate directly with the Golf Club to try and find a mutually agreeable solution but cannot guarantee a satisfactory outcome.

 

10. Legal

Disclaimer of Warranties

ALL CONTENT, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTAINED WITHIN OR AVAILABLE THROUGH THE MTT APP ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS. MTTSB MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE MTT APP OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS WEBMTT APP AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, MTTSB DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR SATISFACTORY WORKMANLIKE EFFORT, INFORMATIONAL CONTENT, TITLE, OR NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. MTTSB DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT THE MTT APP WILL OPERATE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE MTT APP AND/OR ITS SERVERS WILL BE FREE OF VIRUSES AND/OR OTHER HARMFUL COMPONENTS. MTTSB DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY MATERIAL OF ANY KIND CONTAINED WITHIN THE MTT APP FOR ANY PURPOSE, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTENT.

UNLESS MTTSB IS AT FAULT FOR INTENTIONAL OR WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE, MTTSB IS NOT RESPONSIBLE FOR ANY FAILURES CAUSED BY SERVER ERRORS, MISDIRECTED OR REDIRECTED TRANSMISSIONS, FAILED INTERNET CONNECTIONS, INTERRUPTIONS IN THE TRANSMISSION OR RECEIPT OF BOOKINGS OR, ANY COMPUTER VIRUS OR OTHER TECHNICAL DEFECT, WHETHER HUMAN OR TECHNICAL IN NATURE.

LIMITATION OF OR EXEMPTION FROM THE AFOREMENTIONED LIABILITY MAY NOT BE PERMITTED PURSUANT TO THE RELEVANT APPLICABLE LAWS. IN SUCH CASE, MTTSB SHALL BEAR THE LIABILITY TO THE EXTENT SET FORTH IN THE RELEVANT LAWS.

 

General Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MTTSB , INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUBSIDIARIES, AFFILIATES, DISTRIBUTORS, SUPPLIERS, LICENSORS, AGENTS OR OTHERS INVOLVED IN CREATING, SPONSORING, PROMOTING, OR OTHERWISE MAKING AVAILABLE THE MTT APP AND ITS CONTENTS (COLLECTIVELY THE "COVERED PARTIES"), BE LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, COMPENSATORY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR ANY DAMAGES OR LOSSES WHATSOEVER, INCLUDING BUT NOT LIMITED TO (WHERE RELEVANT, CAUSED BY): (I) LOSS OF PRODUCTION, LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF CONTRACT, LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION, INCONVENIENCE , STRESS, DISTRESS, LOSS OF CLAIM, BUSINESS INTERRUPTION, DATA OR OTHER INTANGIBLE LOSSES; (II) YOUR INABILITY TO USE, UNAUTHORIZED USE OF, DELAY, PERFORMANCE OR NON-PERFORMANCE OF THE MTT APP; (III) UNAUTHORIZED ACCESS TO OR TAMPERING WITH YOUR PERSONAL INFORMATION OR TRANSMISSIONS; (IV) THE PROVISION OR FAILURE TO PROVIDE ANY SERVICE, INCLUDING SERVICES RENDERED OR PRODUCTS OFFERED BY THE GOLF COURSE, (PARTIAL) CANCELLATIONS OR OVERBOOKINGS; (V) ERRORS OR INACCURACIES CONTAINED ON THE MTT APP OR ANY INFORMATION (INCLUDING BUT NOT LIMITED TO THE (DESCRIPTIVE) INFORMATION (INCLUDING RATES, AVAILABILITY AND RATINGS) OF THE GOLF COURSE AS MADE AVAILABLE ON THE MTT APP), SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE MTT APP; (VI) ANY TRANSACTIONS ENTERED INTO THROUGH THE MTT APP; (VII) ANY PROPERTY DAMAGE INCLUDING DAMAGE TO YOUR COMPUTER OR COMPUTER SYSTEM CAUSED BY VIRUSES OR OTHER HARMFUL COMPONENTS, DURING OR ON ACCOUNT OF ACCESS TO OR USE OF THE MTT APP OR ANY MTT APP TO WHICH IT PROVIDES HYPERLINKS; OR (VIII) DAMAGES OTHERWISE ARISING OUT OF THE USE OF THE MTT APP, ANY USE, DELAY OR INABILITY TO USE THE MTT APP, OR ANY INFORMATION, PRODUCTS, OR SERVICES OBTAINED THROUGH THE MTT APP; OR (IX) ANY (PERSONAL) INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES ATTRIBUTABLE TO THE GOLF COURSE (ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, REPRESENTATIVES OR AFFILIATED COMPANIES) (X) ANY DAMAGES CAUSED BY A FORCE MAJEURE EVENT. THE LIMITATIONS OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

 

A force majeure event is any event beyond the Covered Parties’ control and can include, but is not limited to, natural disasters, weather conditions, fire, nuclear incident, electro-magnetic pulse, terrorist act, riots, war, arson attacks, insurgency, rebellion, armed hostilities of any kind, labor disputes, lockouts, strikes, shortages, government actions or restraints, pilferage, bankruptcy, machinery breakdown, network or system interruptions or breakdown, internet or communications breakdown, quarantine, epidemic, pandemic etc. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Golf Course’s breach of any condition or warranty including, but not limited to, implied conditions or warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of an Golf Course (including any liability in tort), as to any products and/or services available through the MTT App. MTTSB does not guarantee continuous access without interruption to the MTT App.

MTTSB will bear the responsibility required by relevant laws only if it is at fault for engaging in intentional or willful misconduct or it is grossly negligent in providing the relevant service. To the extent permissible pursuant to the relevant applicable laws, and without prejudice to the limitations set out in the Terms of Use, the liability of MTTSB, in the aggregate, will not exceed the lesser of (a) the aggregate cost of your booking as set out in the confirmation email (whether for one event or series of connected events). In case of an overcharge or mischarge caused by MTTSB, you can make a claim regarding all erroneous charges notwithstanding what is set out above.

In addition, limitation of or exemption from the aforementioned liability may not be permitted pursuant to the relevant applicable laws. In such case, MTTSB shall bear the liability to the extent set forth in the relevant laws. Claims should be submitted as soon as possible after occurrence of the event giving rise to the claim. Claims submitted with undue delay may be considered void pursuant to applicable statute of limitations. Only bona fide claims will be considered.

 

11. Miscellaneous

MTTSB does not in any way (directly or indirectly, independently or in conjunction with any party) own, manage, operate or control the golf courses and/or the Golf Clubs. The Golf Clubs are liable and responsible for providing golf course services and welcoming people who have booked through the MTT App as their guests.

You agree to indemnify, defend and hold harmless MTTSB, its subsidiaries and other affiliates, and their partners, payment service providers and other applicable third parties from and against any liability, damage or loss including legal fees and expenses that are incurred or suffered as a result of (i) any breach or non-compliance by you of any law or any term of these Terms of Use, (ii) any action, inaction or omission by you, or (iii) any dispute or litigation caused by your actions, inactions or omissions. If you use the MTT App for or on behalf of a third-party ("Third-party"), such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable terms and conditions. Each customer using the MTT App for or on behalf of a Third-party agrees to indemnify and hold each MTTSB Company harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third-party's or the user's failure to fulfill any of its obligations as described above.

For your convenience, the MTT App and the Terms of Use exist in a number of languages. In case of conflict between the English language version and a translated version, the English language version of the Terms of Use shall prevail.

The Terms of Use shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions. The severed provisions shall be replaced by a provision approximating as much as possible the original wording and intent.

MTTSB reserves the right, in its sole discretion, to the extent permissible under relevant law to temporarily or permanently modify, suspend, or terminate the MTT App and/or any portion thereof, including any service or product available through the MTT App, and/or your use of the MTT App, or any portion thereof. In the event of termination of the MTT App, the bookings made via MTTSB will still be honored unless you receive a notification. You will still be bound by your obligations under the Terms of Use, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, MTTSB shall not be liable to you or any third-party for any termination of your access to the MTT App. MTTSB reserves the right to amend or repeal the Terms of Use (or parts thereof) as it deems appropriate. Golf Courses have the right to change their offerings and this is outside MTTSB’s control.

For the avoidance of doubt, the Terms of Use do not apply to commercial contractual relationships MTTSB may have with others, including but not limited to the Golf Clubs and certain marketing partners.

The Terms of Use and the provision of our services shall be governed by and construed in accordance with the laws of Malaysia without reference to Malaysian conflict of laws rules, and any dispute arising out of the Terms of Use and MTTSB’s services shall exclusively be submitted to the competent courts in Malaysia.

Failure by MTTSB to enforce a right does not result in waiver of such right. You may not assign or transfer your rights unless agreed by us. We reserve the right to freely assign the Terms of Use and the rights and obligations hereunder. We may amend the Terms of Use at any time by posting a variation on the MTT App. The latest version of the Terms of Use will supersede all previous versions. Your bookings will be governed by the then current applicable Terms of Use at the time of your specific bookings.

 

12. About MTTSB

All of our online bookings services rendered through the MTT App are provided by My Tee Times Sdn Bhd (Company No.1332899-M) of Suite 601-602, Level 6, Bangunan Ang, No. 1, Jalan Jeram, Taman Tasek, 80200 Johor Bahru, Johor, which is a private limited liability company, incorporated under the laws of Malaysia, having its registered address at Suite 601-602, Level 6, Bangunan Ang, No. 1, Jalan Jeram, Taman Tasek, 80200 Johor Bahru, Johor

Our Customer Service can be contacted at : +010 666 5149 (Mr. William)